TERMS & CONDITIONS
LEGAL NOTICE
THIS DOCUMENT IS PUBLISHED IN COMPLIANCE WITH AND SHALL BE GOVERNED BY INDIAN LAW, INCLUDING BUT NOT LIMITED TO:
The Indian Contract Act, 1872
The Information Technology Act, 2000 and associated rules and guidelines, including:
The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011
The Information Technology (Intermediaries Guidelines) Rules, 2011 (Rule 3(1))
This electronic document constitutes an electronic record under the Information Technology Act, 2000, and no physical or digital signature is required.
1. INTRODUCTION
Wave Walker Shoes ("Wave Walker") is the exclusive owner of the brand "Wave Walker" and the domain [www.wavewalkershoes.com]. By using our website and services, you agree to these Terms & Conditions. If you do not agree, you must not access or use our website. Any reference to Wave Walker includes our affiliates, officers, employees, and representatives.
2. USER ELIGIBILITY
You confirm that you are at least 13 years of age or are using the site under the supervision of a parent or guardian.
3. ORDERING PROCESS & CANCELLATION
Wave Walker reserves the right to accept or cancel any order for any reason, including errors in product information or pricing. Orders may also be canceled if delivery is routed to freight forwarding addresses. If payment has been processed, refunds will be initiated accordingly.
4. PRICING
All product prices are inclusive of applicable taxes. Prices may vary due to system or human error. Wave Walker reserves the right to correct pricing and cancel affected orders.
5. INTELLECTUAL PROPERTY
All content, logos, trademarks, images, and text on our website are the intellectual property of Wave Walker Shoes and may not be used without our written consent.
6. PRODUCT CARE & MAINTENANCE
To maintain the longevity and appearance of your Wave Walker Shoes:
Remove insoles & laces and gently wipe off excess dirt with a soft cloth.
Clean the upper and outsole using a cloth with water or a mild wool detergent (e.g., Ezee).
Wash insoles by hand.
Use a washing bag and wash shoes in a machine on a wool/delicate cycle only.
Always air dry your shoes. Do not use dryers or direct heat.
Do not bleach or soak shoes for long periods.
7. PROHIBITED USE
You agree not to use the site or its content for any unlawful or commercial purpose without authorization. Reproduction, distribution, or modification of any content without written permission is strictly prohibited.
8. WARRANTY DISCLAIMER
Wave Walker provides its products and website on an "as-is" basis and disclaims all warranties, including implied warranties of merchantability or fitness. We do not guarantee uninterrupted service, accuracy of information, or fitness of products for a particular use.
9. LIMITATION OF LIABILITY
To the extent allowed by applicable law, Wave Walker will not be liable for indirect, incidental, or consequential damages, including data loss, arising from the use of our website or products.
10. INDEMNIFICATION
You agree to indemnify Wave Walker against any liabilities, costs, damages, and losses arising out of your use of the site or violation of these terms.
11. SUSPENSION & TERMINATION
We reserve the right to suspend or terminate access to our website for security, maintenance, or legal reasons. In the case of suspected unauthorized activity, please notify us immediately.
12. THIRD-PARTY LINKS
Wave Walker is not responsible for content on third-party websites linked from our platform. You access them at your own risk.
13. RETURN / EXCHANGE / CANCELLATION POLICY
Cancellation: Can be requested within 24 hours from delivery date by emailing [support@wavewalkershoes.com].
Exchange: Available within 7 days for unworn items in original packaging. Exchange is allowed for size, style, or color. We cover return shipping.
Return: Must be initiated within 7 days of delivery. Items must be unused and returned in original packaging. Refunds processed within 7 business days after return approval.
Note: Sale items and EMI purchases are not eligible for returns. One-time exchange allowed for EMI orders.
14. USER-GENERATED CONTENT & FEEDBACK
User feedback and product reviews may be published at our discretion. By submitting content, you grant us non-exclusive rights to use it for any purpose without compensation.
15. FORCE MAJEURE
Wave Walker shall not be held responsible for delays or failures due to events beyond its control, such as natural disasters, strikes, or technical failures.
16. JURISDICTION & GOVERNING LAW
These Terms are governed by Indian law. Any disputes shall be subject to the exclusive jurisdiction of the courts in Coimbatore, Tamil Nadu, India.
17. CUSTOMER SUPPORT & DISPUTE RESOLUTION
For concerns or complaints, please email us at [support@wavewalkershoes.com]. We will endeavor to resolve all disputes amicably.
18. NDNC POLICY
By registering with us, you authorize Wave Walker to contact you via SMS, email, or phone for order updates and promotions, even if your number is on DND/NCPR.
19. MISCELLANEOUS
You agree to receive electronic communications from Wave Walker. We may modify or assign our rights under these Terms at any time. Our failure to enforce any part of these Terms does not constitute a waiver of our rights.